Baltimore Gas and Electric: I RECEIVED a letter from the stating that I am...
A Baltimore Gas and Electric customer review by GetHuman user ~blessedone 19 from November 17th, 2017
Background on ~blessedone 19's case
GetHuman: ~blessedone 19 - can you tell our other Baltimore Gas and Electric customers when your case took place?
~blessedone 19: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Baltimore Gas and Electric, and if so, how?
GetHuman: And which of these common Baltimore Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~blessedone 19 a list of common Baltimore Gas and Electric problems)
~blessedone 19: "Change appointment" was why I was trying to call.
~blessedone 19's review of Baltimore Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Baltimore Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blessedone 19: I RECEIVED a letter from the stating that I am required to pay a deposit fee of $***.** on my AUGUST statement. I have been a bge customer for over ** years, if legislation was passed allowing them to do this, we the consumer was not notified. What are our officials doing, digging their heads in the sand and getting paid off to allow the TO rip us off?
GetHuman: Let's quantify your experience contacting Baltimore Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Baltimore Gas and Electric problem?
~blessedone 19: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blessedone 19: I'd give them a five out of five on communication.
GetHuman: And what about Baltimore Gas and Electric's ability to quickly and effectively address your problem?
~blessedone 19: For that I would say three out of five.
GetHuman: And finally- any advice for other Baltimore Gas and Electric customers?
~blessedone 19: Call them early in the day or late. Don't forget any personal or account information you might need for Baltimore Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blessedone 19 taken from his Baltimore Gas and Electric customer service problem that occurred on November 12th, 2017.