Baltimore Gas and Electric: The worst company of any I have had to deal wit...
A Baltimore Gas and Electric customer review by GetHuman user GetHuman-415547 from November 2nd, 2017
Background on GetHuman-415547's case
GetHuman: GetHuman-415547 - can you tell our other Baltimore Gas and Electric customers when your case took place?
GetHuman-415547: Yeah. It was evening, on October 25th.
GetHuman: Did you reach out to Baltimore Gas and Electric, and if so, how?
GetHuman: And which of these common Baltimore Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-415547 a list of common Baltimore Gas and Electric problems)
GetHuman-415547: "Lower my bill" was why I was trying to call.
GetHuman-415547's review of Baltimore Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Baltimore Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-415547: The worst company of any I have had to deal with during times of hardship (or any other time for that matter). Power goes out in a nanosecond during storms because they don*€*t keep trees trimmed along power lines. Recently, they refused to extend my payment date by less than * weeks even though I had been trying to deal with a young daughter recently diagnosed with cancer (and it was within a few days of Christmas no less).**On another occasion, they turned off my power and let all the food in my freezer spoil even though I had been hospitalized for a greatly extended time with a serious, catastrophic illness and my doctor*€*s office had called them to explain the situation. They are simply awful. Even such legendary grinches as Verizon phone and Comcast cable are more compassionate to deal with during emergency situations.
GetHuman: Let's quantify your experience contacting Baltimore Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Baltimore Gas and Electric problem?
GetHuman-415547: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-415547: I'd give them a five out of five on communication.
GetHuman: And what about Baltimore Gas and Electric's ability to quickly and effectively address your problem?
GetHuman-415547: For that I would say five out of five.
GetHuman: And finally- any advice for other Baltimore Gas and Electric customers?
GetHuman-415547: Call them early in the day or late. Don't forget any personal or account information you might need for Baltimore Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-415547 taken from his Baltimore Gas and Electric customer service problem that occurred on October 25th, 2017.