Baltimore Gas and Electric: These people are impossible to deal with. We ar...
A Baltimore Gas and Electric customer review by GetHuman user ~Bronwyn from November 17th, 2017
Background on ~Bronwyn's case
GetHuman: ~Bronwyn - can you tell our other Baltimore Gas and Electric customers when your case took place?
~Bronwyn: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to Baltimore Gas and Electric, and if so, how?
GetHuman: And which of these common Baltimore Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Bronwyn a list of common Baltimore Gas and Electric problems)
~Bronwyn: "Complaint" was why I was trying to call.
~Bronwyn's review of Baltimore Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Baltimore Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bronwyn: These people are impossible to deal with. We are a business and it has taken forever to get electric and we still haven't been able to get our gas meters hooked up. BGE left * cable reels with cable and * lengths of conduit in our parking lot. It's been * weeks so far. We are ready to call the public service commission.
GetHuman: Let's quantify your experience contacting Baltimore Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Baltimore Gas and Electric problem?
~Bronwyn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bronwyn: I'd give them a two out of five on communication.
GetHuman: And what about Baltimore Gas and Electric's ability to quickly and effectively address your problem?
~Bronwyn: For that I would say five out of five.
GetHuman: And finally- any advice for other Baltimore Gas and Electric customers?
~Bronwyn: Call them early in the day or late. Don't forget any personal or account information you might need for Baltimore Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bronwyn taken from his Baltimore Gas and Electric customer service problem that occurred on November 10th, 2017.