Bank of America BillPay: After ** minutes of the automated phone service...
A Bank of America BillPay customer review by GetHuman user ~bettie from November 23rd, 2017
Background on ~bettie's case
GetHuman: ~bettie - can you tell our other Bank of America BillPay customers when your case took place?
~bettie: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Bank of America BillPay, and if so, how?
GetHuman: And which of these common Bank of America BillPay customer issues best describes the reason you wanted to talk to them?
(Shows ~bettie a list of common Bank of America BillPay problems)
~bettie: "Question" was why I was trying to call.
~bettie's review of Bank of America BillPay customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America BillPay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bettie: After ** minutes of the automated phone service runaround, gethuman.com gave me a phone* that went directly to a human & in less than * minutes I was speaking to a Customer Service rep. THANK YOU!!
GetHuman: Let's quantify your experience contacting Bank of America BillPay. On a scale of 1 to 5, how easy is it go get help on a Bank of America BillPay problem?
~bettie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bettie: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America BillPay's ability to quickly and effectively address your problem?
~bettie: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America BillPay customers?
~bettie: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America BillPay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bettie taken from his Bank of America BillPay customer service problem that occurred on November 15th, 2017.