Bank of America Home Loan Servicing: Horrible these are not human beings...bank of a...
A Bank of America Home Loan Servicing customer review by GetHuman user GetHuman-268176 from November 9th, 2017
Background on GetHuman-268176's case
GetHuman: GetHuman-268176 - can you tell our other Bank of America Home Loan Servicing customers when your case took place?
GetHuman-268176: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to Bank of America Home Loan Servicing, and if so, how?
GetHuman: And which of these common Bank of America Home Loan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-268176 a list of common Bank of America Home Loan Servicing problems)
GetHuman-268176: "Question" was why I was trying to call.
GetHuman-268176's review of Bank of America Home Loan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America Home Loan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-268176: Horrible these are not human beings...bank of america does not care about anybody but the bottom line...
GetHuman: Let's quantify your experience contacting Bank of America Home Loan Servicing. On a scale of 1 to 5, how easy is it go get help on a Bank of America Home Loan Servicing problem?
GetHuman-268176: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-268176: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America Home Loan Servicing's ability to quickly and effectively address your problem?
GetHuman-268176: For that I would say four out of five.
GetHuman: And finally- any advice for other Bank of America Home Loan Servicing customers?
GetHuman-268176: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America Home Loan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-268176 taken from his Bank of America Home Loan Servicing customer service problem that occurred on November 2nd, 2017.