Bank of America: too sad that there is no really a person who ca...
A Bank of America customer review by GetHuman user ~Laura Fernandez from November 22nd, 2017
Background on ~Laura Fernandez's case
GetHuman: ~Laura Fernandez - can you tell our other Bank of America customers when your case took place?
~Laura Fernandez: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura Fernandez a list of common Bank of America problems)
~Laura Fernandez: "Setup an account" was why I was trying to call.
~Laura Fernandez's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura Fernandez: too sad that there is no really a person who can help. It is a poor service: A bunch of answer but neither of them helped
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Laura Fernandez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura Fernandez: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Laura Fernandez: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Laura Fernandez: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura Fernandez taken from his Bank of America customer service problem that occurred on November 17th, 2017.