Bank of New York Mellon: Excellent!! Operator transferred me to the exac...
A Bank of New York Mellon customer review by GetHuman user ~bealman2 from November 13th, 2017
Background on ~bealman2's case
GetHuman: ~bealman2 - can you tell our other Bank of New York Mellon customers when your case took place?
~bealman2: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Bank of New York Mellon, and if so, how?
GetHuman: And which of these common Bank of New York Mellon customer issues best describes the reason you wanted to talk to them?
(Shows ~bealman2 a list of common Bank of New York Mellon problems)
~bealman2: "Question" was why I was trying to call.
~bealman2's review of Bank of New York Mellon customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of New York Mellon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bealman2: Excellent!! Operator transferred me to the exact department I needed. Patty was friendly and offered assistance to my bank in dealing with int'l transfers. Great Job!!
GetHuman: Let's quantify your experience contacting Bank of New York Mellon. On a scale of 1 to 5, how easy is it go get help on a Bank of New York Mellon problem?
~bealman2: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bealman2: I'd give them a four out of five on communication.
GetHuman: And what about Bank of New York Mellon's ability to quickly and effectively address your problem?
~bealman2: For that I would say one out of five.
GetHuman: And finally- any advice for other Bank of New York Mellon customers?
~bealman2: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of New York Mellon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bealman2 taken from his Bank of New York Mellon customer service problem that occurred on November 5th, 2017.