Bank of New York Mellon: I actually needed to find the number of a depar...
A Bank of New York Mellon customer review by GetHuman user ~monyhony from November 26th, 2017
Background on ~monyhony's case
GetHuman: ~monyhony - can you tell our other Bank of New York Mellon customers when your case took place?
~monyhony: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Bank of New York Mellon, and if so, how?
GetHuman: And which of these common Bank of New York Mellon customer issues best describes the reason you wanted to talk to them?
(Shows ~monyhony a list of common Bank of New York Mellon problems)
~monyhony: "Setup an account" was why I was trying to call.
~monyhony's review of Bank of New York Mellon customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of New York Mellon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~monyhony: I actually needed to find the number of a department and operator gave it to me immediately. I did not hold at all
GetHuman: Let's quantify your experience contacting Bank of New York Mellon. On a scale of 1 to 5, how easy is it go get help on a Bank of New York Mellon problem?
~monyhony: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~monyhony: I'd give them a one out of five on communication.
GetHuman: And what about Bank of New York Mellon's ability to quickly and effectively address your problem?
~monyhony: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of New York Mellon customers?
~monyhony: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of New York Mellon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~monyhony taken from his Bank of New York Mellon customer service problem that occurred on November 17th, 2017.