Bath & Body Works: Hello my names Jessica..I go into your Loyyd C...

A Bath & Body Works customer review by GetHuman user GetHuman-213389 from November 19th, 2017

Background on GetHuman-213389's case

GetHuman: GetHuman-213389 - can you tell our other Bath & Body Works customers when your case took place?
GetHuman-213389: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Bath & Body Works, and if so, how?
GetHuman-213389: I used the 800-756-5005 number I found for on the GetHuman Bath & Body Works customer phone number page I was on: Bath & Body Works Customer Service Phone Number
GetHuman: And which of these common Bath & Body Works customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-213389 a list of common Bath & Body Works problems)
GetHuman-213389: "Change order" was why I was trying to call.

GetHuman-213389's review of Bath & Body Works customer service

GetHuman: So how would you sum up your experience for GetHuman's Bath & Body Works customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-213389: Hello my names Jessica..I go into your Loyyd Center location (*****) here in Portland, Oregon (which is very convenient for me). I really like to get the room sprays (when there AVAILIBLE) but unfortunately this location doesn't stock up on the (any of the ones' i like) varieties. (Cider lane, black tie, harvest gathering etc.) Almost everytime I go in the room spray shelves have been EMPTY! I asked the manager to personally call me when the next shipment got in but SHE NEVER CALLED back. It's been * weeks and no response! Also, the last time I was at BBW I purchased one of your * wick-candles, when I had got home the wax was split and parts of the glass were cracked! So like any American citizen would do I tried to take back the item with my receipt (like your Guarantee says) and the man at the desk wouldn't take back the ** DOLLAR CANDLE I bought because he said I actually might've broken it?! What! Noo I responded...I picked this candle up and when I got home it was in that condit
GetHuman: Let's quantify your experience contacting Bath & Body Works. On a scale of 1 to 5, how easy is it go get help on a Bath & Body Works problem?
GetHuman-213389: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-213389: I'd give them a five out of five on communication.
GetHuman: And what about Bath & Body Works's ability to quickly and effectively address your problem?
GetHuman-213389: For that I would say four out of five.
GetHuman: And finally- any advice for other Bath & Body Works customers?
GetHuman-213389: Call them early in the day or late. Don't forget any personal or account information you might need for Bath & Body Works to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-213389 taken from his Bath & Body Works customer service problem that occurred on November 16th, 2017.

Bath & Body Works

4.00 of 5 stars | 31 reviews

GetHuman-213389's Bath & Body Works Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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