Bay Area Fastrak: Rep was wonderful but issue is bigger than the...
A Bay Area Fastrak customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Bay Area Fastrak customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Bay Area Fastrak, and if so, how?
GetHuman: And which of these common Bay Area Fastrak customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Bay Area Fastrak problems)
~Anonymous: "Missing item" was why I was trying to call.
~Anonymous's review of Bay Area Fastrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Bay Area Fastrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Rep was wonderful but issue is bigger than the communication with the Rep. Received several past due notices for a incident that was paid on time. Sent letter and copy of check showing post payment date but this didn't prevent the nasty gram. As I was told the system is working fine this is human error.
GetHuman: Let's quantify your experience contacting Bay Area Fastrak. On a scale of 1 to 5, how easy is it go get help on a Bay Area Fastrak problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Bay Area Fastrak's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Bay Area Fastrak customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Bay Area Fastrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Bay Area Fastrak customer service problem that occurred on November 18th, 2017.