Belkin: Trying to set up parental controls, which are s...
A Belkin customer review by GetHuman user ~Cosmo yakavazzi from November 25th, 2017
Background on ~Cosmo yakavazzi's case
GetHuman: ~Cosmo yakavazzi - can you tell our other Belkin customers when your case took place?
~Cosmo yakavazzi: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Belkin, and if so, how?
GetHuman: And which of these common Belkin customer issues best describes the reason you wanted to talk to them?
(Shows ~Cosmo yakavazzi a list of common Belkin problems)
~Cosmo yakavazzi: "None of those really matches why I wanted to call Belkin that day." was why I was trying to call.
~Cosmo yakavazzi's review of Belkin customer service
GetHuman: So how would you sum up your experience for GetHuman's Belkin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cosmo yakavazzi: Trying to set up parental controls, which are shown, and appear to be available. That said, they don't work. Called Belkin, spoke to very pleasant woman who told me because I was outside ** day warranty window she couldn't help me. Even told me she could tell me if my router was parental control capable bit because of the ** day...she couldn't even answer my Yes or No question. Disappointing!
GetHuman: Let's quantify your experience contacting Belkin. On a scale of 1 to 5, how easy is it go get help on a Belkin problem?
~Cosmo yakavazzi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cosmo yakavazzi: I'd give them a five out of five on communication.
GetHuman: And what about Belkin's ability to quickly and effectively address your problem?
~Cosmo yakavazzi: For that I would say one out of five.
GetHuman: And finally- any advice for other Belkin customers?
~Cosmo yakavazzi: Call them early in the day or late. Don't forget any personal or account information you might need for Belkin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cosmo yakavazzi taken from his Belkin customer service problem that occurred on November 15th, 2017.