Bell Mobility: overbilled every month for a year. I had to cal...
A Bell Mobility customer review by GetHuman user GetHuman-172417 from November 7th, 2017
Background on GetHuman-172417's case
GetHuman: GetHuman-172417 - can you tell our other Bell Mobility customers when your case took place?
GetHuman-172417: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Bell Mobility, and if so, how?
GetHuman: And which of these common Bell Mobility customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172417 a list of common Bell Mobility problems)
GetHuman-172417: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-172417's review of Bell Mobility customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Mobility customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172417: overbilled every month for a year. I had to call them every month and kill about an hour through waiting and talking for them to reverse what they told me was a "known" issue for a lot of customers and they were working on it to rectify the issue...A WHOLE YEAR!!!! and they were only fixing the accounts of people who phoned them not all the people with the "known" issue. My contract can't be done too soon.
GetHuman: Let's quantify your experience contacting Bell Mobility. On a scale of 1 to 5, how easy is it go get help on a Bell Mobility problem?
GetHuman-172417: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172417: I'd give them a two out of five on communication.
GetHuman: And what about Bell Mobility's ability to quickly and effectively address your problem?
GetHuman-172417: For that I would say one out of five.
GetHuman: And finally- any advice for other Bell Mobility customers?
GetHuman-172417: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Mobility to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172417 taken from his Bell Mobility customer service problem that occurred on October 31st, 2017.