Beneficial Finance: I made an overpayment to my account, and then B...
A Beneficial Finance customer review by GetHuman user ~edgecity from November 11th, 2017
Background on ~edgecity's case
GetHuman: ~edgecity - can you tell our other Beneficial Finance customers when your case took place?
~edgecity: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Beneficial Finance, and if so, how?
GetHuman: And which of these common Beneficial Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~edgecity a list of common Beneficial Finance problems)
~edgecity: "Update account information" was why I was trying to call.
~edgecity's review of Beneficial Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Beneficial Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~edgecity: I made an overpayment to my account, and then Beneficial closed the account. When I asked why it was closed, I was told I had to speak to Marketing. When I asked to be transferred to Marketing or for a phone number for Marketing, I was told that they can't transfer me to Marketing. The *** number is the only number available to speak to anybody with Beneficial. Infuriating!
GetHuman: Let's quantify your experience contacting Beneficial Finance. On a scale of 1 to 5, how easy is it go get help on a Beneficial Finance problem?
~edgecity: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~edgecity: I'd give them a two out of five on communication.
GetHuman: And what about Beneficial Finance's ability to quickly and effectively address your problem?
~edgecity: For that I would say five out of five.
GetHuman: And finally- any advice for other Beneficial Finance customers?
~edgecity: Call them early in the day or late. Don't forget any personal or account information you might need for Beneficial Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~edgecity taken from his Beneficial Finance customer service problem that occurred on November 10th, 2017.