Beneficial Finance: I was transferred and waited on hold for ** min...
A Beneficial Finance customer review by GetHuman user GetHuman-168085 from November 14th, 2017
Background on GetHuman-168085's case
GetHuman: GetHuman-168085 - can you tell our other Beneficial Finance customers when your case took place?
GetHuman-168085: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Beneficial Finance, and if so, how?
GetHuman: And which of these common Beneficial Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168085 a list of common Beneficial Finance problems)
GetHuman-168085: "Repayment question" was why I was trying to call.
GetHuman-168085's review of Beneficial Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Beneficial Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168085: I was transferred and waited on hold for ** minutes then disconnected before I had my questions answereed.
GetHuman: Let's quantify your experience contacting Beneficial Finance. On a scale of 1 to 5, how easy is it go get help on a Beneficial Finance problem?
GetHuman-168085: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168085: I'd give them a three out of five on communication.
GetHuman: And what about Beneficial Finance's ability to quickly and effectively address your problem?
GetHuman-168085: For that I would say two out of five.
GetHuman: And finally- any advice for other Beneficial Finance customers?
GetHuman-168085: Call them early in the day or late. Don't forget any personal or account information you might need for Beneficial Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168085 taken from his Beneficial Finance customer service problem that occurred on November 12th, 2017.