Beneficial Finance: Once we got through the telephone problems that...
A Beneficial Finance customer review by GetHuman user GetHuman-432560 from November 18th, 2017
Background on GetHuman-432560's case
GetHuman: GetHuman-432560 - can you tell our other Beneficial Finance customers when your case took place?
GetHuman-432560: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Beneficial Finance, and if so, how?
GetHuman: And which of these common Beneficial Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432560 a list of common Beneficial Finance problems)
GetHuman-432560: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-432560's review of Beneficial Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Beneficial Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432560: Once we got through the telephone problems that caused Beneficial associates to get cut off, the Associate was very clear to understand. She listened to our problem, answered our questions and said she would try to find out what the phone problems were so they did not persist for other callers**. Rube L. Word
GetHuman: Let's quantify your experience contacting Beneficial Finance. On a scale of 1 to 5, how easy is it go get help on a Beneficial Finance problem?
GetHuman-432560: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432560: I'd give them a two out of five on communication.
GetHuman: And what about Beneficial Finance's ability to quickly and effectively address your problem?
GetHuman-432560: For that I would say five out of five.
GetHuman: And finally- any advice for other Beneficial Finance customers?
GetHuman-432560: Call them early in the day or late. Don't forget any personal or account information you might need for Beneficial Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432560 taken from his Beneficial Finance customer service problem that occurred on November 11th, 2017.