Biotherm: I waited total ** minutes and did not get any i...
A Biotherm customer review by GetHuman user ~ring from November 14th, 2017
Background on ~ring's case
GetHuman: ~ring - can you tell our other Biotherm customers when your case took place?
~ring: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Biotherm, and if so, how?
GetHuman: And which of these common Biotherm customer issues best describes the reason you wanted to talk to them?
(Shows ~ring a list of common Biotherm problems)
~ring: "Make a purchase" was why I was trying to call.
~ring's review of Biotherm customer service
GetHuman: So how would you sum up your experience for GetHuman's Biotherm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ring: I waited total ** minutes and did not get any information. I asked order tracking information, they just put me on hold for nothing. They responded that the tracking number is too old which is ridiculous as my order is just *-* weeks ago. I told them it is not possible they changed their words telling me that she need to contact their webmaster to get tracking information. Again it takes more than ** minutes to wait. Finally they replied that they can not contact the webmaster. What I am asking is just the shipping information... Horrible service. I will never purchase Biotherm product any more.
GetHuman: Let's quantify your experience contacting Biotherm. On a scale of 1 to 5, how easy is it go get help on a Biotherm problem?
~ring: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ring: I'd give them a two out of five on communication.
GetHuman: And what about Biotherm's ability to quickly and effectively address your problem?
~ring: For that I would say three out of five.
GetHuman: And finally- any advice for other Biotherm customers?
~ring: Call them early in the day or late. Don't forget any personal or account information you might need for Biotherm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ring taken from his Biotherm customer service problem that occurred on November 7th, 2017.
Biotherm
1.00 of 5 stars | 6 reviews
~ring's Biotherm Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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