Blockbuster: Everyone was nice but they were incompetent. Yo...
A Blockbuster customer review by GetHuman user ~ccrumbmd from November 11th, 2017
Background on ~ccrumbmd's case
GetHuman: ~ccrumbmd - can you tell our other Blockbuster customers when your case took place?
~ccrumbmd: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Blockbuster, and if so, how?
GetHuman: And which of these common Blockbuster customer issues best describes the reason you wanted to talk to them?
(Shows ~ccrumbmd a list of common Blockbuster problems)
~ccrumbmd: "None of those really matches why I wanted to contact Blockbuster that day." was why I was trying to contact.
~ccrumbmd's review of Blockbuster customer service
GetHuman: So how would you sum up your experience for GetHuman's Blockbuster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ccrumbmd: Everyone was nice but they were incompetent. Your on demand viewing devices do not work. I only waste time and money*when I try to use blockbuster. Netflix works fine. I only tried blockbuster because Netflix did not have the movie. I wanted to cancel, but the number you have listed to cancel says it is not a working. Why am I not suprised.*Charles K. Crumb, M.D.
GetHuman: Let's quantify your experience contacting Blockbuster. On a scale of 1 to 5, how easy is it go get help on a Blockbuster problem?
~ccrumbmd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ccrumbmd: I'd give them a four out of five on communication.
GetHuman: And what about Blockbuster's ability to quickly and effectively address your problem?
~ccrumbmd: For that I would say three out of five.
GetHuman: And finally- any advice for other Blockbuster customers?
~ccrumbmd: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blockbuster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ccrumbmd taken from his Blockbuster customer service problem that occurred on November 4th, 2017.
Blockbuster
3.00 of 5 stars | 3 reviews
~ccrumbmd's Blockbuster Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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