Blue Cross Blue Shield (GA): The worst Customer Service. My average wait for...
A Blue Cross Blue Shield (GA) customer review by GetHuman user ~Paula S. from November 20th, 2017
Background on ~Paula S.'s case
GetHuman: ~Paula S. - can you tell our other Blue Cross Blue Shield (GA) customers when your case took place?
~Paula S.: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Blue Cross Blue Shield (GA), and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield (GA) customer issues best describes the reason you wanted to talk to them?
(Shows ~Paula S. a list of common Blue Cross Blue Shield (GA) problems)
~Paula S.: "Update account information" was why I was trying to call.
~Paula S.'s review of Blue Cross Blue Shield (GA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (GA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paula S.: The worst Customer Service. My average wait for each call wait was ** min. Been trying to connect with someone intelligent there for * hours. One lady who answered said "Hello, Can I help you... twice acting like she couldn't hear me and then said "no response call hanging up".. I have called * times today and currently am on hold for the *th time. I have my phone records to prove this is the worst service NOBODY can help me get to bill pay. They keep say "I can help you with that" transfer me and I get left in transfer **** or left on hold! Had one ignorant ghetto sounding lady on the phone arguing with me. She says "we don't take paymens over the phone" I said.. "Well is this a new policy because I paid my bill this way last Month" she said and I quote "you did not pay you bill witd us over da phone we havt never taken paymens over da phone".. I asked to be transferred to her supervisor. The twit hung up on me! If this sounds racist to someone I am not sorry because this is what happ
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (GA). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (GA) problem?
~Paula S.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paula S.: I'd give them a one out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (GA)'s ability to quickly and effectively address your problem?
~Paula S.: For that I would say two out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (GA) customers?
~Paula S.: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (GA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paula S. taken from his Blue Cross Blue Shield (GA) customer service problem that occurred on November 19th, 2017.