Blue Cross Blue Shield (MA): Very bad customer service
A Blue Cross Blue Shield (MA) customer review by GetHuman user GetHuman20649 from December 4th, 2017
Background on GetHuman20649's case
GetHuman: GetHuman20649 - can you tell our other Blue Cross Blue Shield (MA) customers when your case took place?
GetHuman20649: Yes I can. It was afternoon, on November 30th.
GetHuman: Did you reach out to Blue Cross Blue Shield (MA), and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield (MA) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman20649 a list of common Blue Cross Blue Shield (MA) problems)
GetHuman20649: "Overcharge/Strange charge" was why I was trying to call.
GetHuman20649's review of Blue Cross Blue Shield (MA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (MA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman20649: Very bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman20649: Horrible. called BCSC. Refused to send me a paper formulary. Refused to tell me which is the preferred pharmacy chain of BSBS. Really, not exaggerating. Absolutely refused.*Also apparently there is no place where a MEMBER of BCBS can talk to a PERSON face to face. Noplace. Every single question I have been referred to " go to our website", which of course requires, ah perhaps ** minutes or * hours to find what I am looking for, plus, it requires that I have a computer, a printer, and an internet connection - which all of course paid for by me. BCBS of MA has the worst customer service ever. Often takes me ** minutes on my phone, on my minutes to get to a person, and I have to listen to repeated taped messages that are irrelevant and consume more of my phone minutes that I pay for.
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (MA). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (MA) problem?
GetHuman20649: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman20649: I'd give them a four out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (MA)'s ability to quickly and effectively address your problem?
GetHuman20649: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (MA) customers?
GetHuman20649: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (MA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman20649 taken from his Blue Cross Blue Shield (MA) customer service problem that occurred on November 30th, 2017.