Blue Cross Blue Shield (NM): In March **** I instituted auto deduction from...
A Blue Cross Blue Shield (NM) customer review by GetHuman user ~canarysantafe from November 21st, 2017
Background on ~canarysantafe's case
GetHuman: ~canarysantafe - can you tell our other Blue Cross Blue Shield (NM) customers when your case took place?
~canarysantafe: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Blue Cross Blue Shield (NM), and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield (NM) customer issues best describes the reason you wanted to talk to them?
(Shows ~canarysantafe a list of common Blue Cross Blue Shield (NM) problems)
~canarysantafe: "Make/Chase a claim" was why I was trying to call.
~canarysantafe's review of Blue Cross Blue Shield (NM) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (NM) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~canarysantafe: In March **** I instituted auto deduction from my bank to pay my BCBS bill, which I had been paying * months at a time (quarterly in advance) via paper check. Auto deduct payment on a monthly basis was to start April *.**BCBS did NOT notify me of any payment problem, but by April **, **** I realized that I had never gotten any confirmation by any means from anybody about my auto deduction. I had logged onto BCBS on April * and seen payments made, but now when I checked my BCBS account on April **, it showed zero for the previous payments! So I checked and saw my bank account had NOT been deducted to pay the BCBS bill. It was after hours, so I promptly went online and set up billing again for auto payment from my bank.**The next day I called because the BCBS payment website showed technical errors, then waited on line for over ** minutes. The rep checked and said the system is not taking auto payments for me -- in fact, it removed the prior quarterly payments. No idea why this is hap
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (NM). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (NM) problem?
~canarysantafe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~canarysantafe: I'd give them a five out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (NM)'s ability to quickly and effectively address your problem?
~canarysantafe: For that I would say four out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (NM) customers?
~canarysantafe: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (NM) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~canarysantafe taken from his Blue Cross Blue Shield (NM) customer service problem that occurred on November 14th, 2017.
Blue Cross Blue Shield (NM)
3.00 of 5 stars | 2 reviews
~canarysantafe's Blue Cross Blue Shield (NM) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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