Blue Cross Blue Shield: This is the number for a certain area of Blue C...
A Blue Cross Blue Shield customer review by GetHuman user ~bushteacher from November 28th, 2017
Background on ~bushteacher's case
GetHuman: ~bushteacher - can you tell our other Blue Cross Blue Shield customers when your case took place?
~bushteacher: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Blue Cross Blue Shield, and if so, how?
GetHuman: And which of these common Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~bushteacher a list of common Blue Cross Blue Shield problems)
~bushteacher: "Update account information" was why I was trying to call.
~bushteacher's review of Blue Cross Blue Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bushteacher: This is the number for a certain area of Blue Cross called "Capital" Blue Cross Blue Shield. I was given another number but was told that was for providers (***-***-****). Good luck finding your area.
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield problem?
~bushteacher: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bushteacher: I'd give them a five out of five on communication.
GetHuman: And what about Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~bushteacher: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield customers?
~bushteacher: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bushteacher taken from his Blue Cross Blue Shield customer service problem that occurred on November 22nd, 2017.
Blue Cross Blue Shield
4.00 of 5 stars | 10 reviews
~bushteacher's Blue Cross Blue Shield Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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