Blue Shield (CA): i had my other phone line with number i had on...
A Blue Shield (CA) customer review by GetHuman user ~cat from November 27th, 2017
Background on ~cat's case
GetHuman: ~cat - can you tell our other Blue Shield (CA) customers when your case took place?
~cat: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Blue Shield (CA), and if so, how?
GetHuman: And which of these common Blue Shield (CA) customer issues best describes the reason you wanted to talk to them?
(Shows ~cat a list of common Blue Shield (CA) problems)
~cat: "Make/Chase a claim" was why I was trying to call.
~cat's review of Blue Shield (CA) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Shield (CA) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cat: i had my other phone line with number i had on my plan on hold up to ** min*while it was playing music I called this number and got right away answer they transferred me to original number but spent time to get me a live person
GetHuman: Let's quantify your experience contacting Blue Shield (CA). On a scale of 1 to 5, how easy is it go get help on a Blue Shield (CA) problem?
~cat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cat: I'd give them a five out of five on communication.
GetHuman: And what about Blue Shield (CA)'s ability to quickly and effectively address your problem?
~cat: For that I would say two out of five.
GetHuman: And finally- any advice for other Blue Shield (CA) customers?
~cat: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Shield (CA) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cat taken from his Blue Shield (CA) customer service problem that occurred on November 21st, 2017.