Bluebird by American Express: If CS doesn't know the answer the default is "w...
A Bluebird by American Express customer review by GetHuman user ~BluebirdSucks from November 20th, 2017
Background on ~BluebirdSucks's case
GetHuman: ~BluebirdSucks - can you tell our other Bluebird by American Express customers when your case took place?
~BluebirdSucks: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Bluebird by American Express, and if so, how?
GetHuman: And which of these common Bluebird by American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~BluebirdSucks a list of common Bluebird by American Express problems)
~BluebirdSucks: "Overcharge on Account" was why I was trying to call.
~BluebirdSucks's review of Bluebird by American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Bluebird by American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BluebirdSucks: If CS doesn't know the answer the default is "wait ** hours then call us back." No interest in a resolution. Hard to understand. It's like they have no idea what they're doing.
GetHuman: Let's quantify your experience contacting Bluebird by American Express. On a scale of 1 to 5, how easy is it go get help on a Bluebird by American Express problem?
~BluebirdSucks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BluebirdSucks: I'd give them a two out of five on communication.
GetHuman: And what about Bluebird by American Express's ability to quickly and effectively address your problem?
~BluebirdSucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Bluebird by American Express customers?
~BluebirdSucks: Call them early in the day or late. Don't forget any personal or account information you might need for Bluebird by American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BluebirdSucks taken from his Bluebird by American Express customer service problem that occurred on November 18th, 2017.