Booking.com: tutto molto buono. Io ho sbagliato perch**** ne...
A Booking.com customer review by GetHuman user ~Cristina Guidi from November 22nd, 2017
Background on ~Cristina Guidi's case
GetHuman: ~Cristina Guidi - can you tell our other Booking.com customers when your case took place?
~Cristina Guidi: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Booking.com, and if so, how?
GetHuman: And which of these common Booking.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Cristina Guidi a list of common Booking.com problems)
~Cristina Guidi: "Loyalty program" was why I was trying to call.
~Cristina Guidi's review of Booking.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Booking.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cristina Guidi: tutto molto buono. Io ho sbagliato perch**** nella pagina non **** prevista la voce mezza pensione o pensione completa. Si potrebbe aggiungere uno spazio per questa scelta e migliorare ancora di pi**** il servizio che **** gi**** buono Cristina Guidi
GetHuman: Let's quantify your experience contacting Booking.com. On a scale of 1 to 5, how easy is it go get help on a Booking.com problem?
~Cristina Guidi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cristina Guidi: I'd give them a one out of five on communication.
GetHuman: And what about Booking.com's ability to quickly and effectively address your problem?
~Cristina Guidi: For that I would say four out of five.
GetHuman: And finally- any advice for other Booking.com customers?
~Cristina Guidi: Call them early in the day or late. Don't forget any personal or account information you might need for Booking.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cristina Guidi taken from his Booking.com customer service problem that occurred on November 17th, 2017.