Boost Mobile: No live representative for customer service.*It...
A Boost Mobile customer review by GetHuman user ~Josephine from November 23rd, 2017
Background on ~Josephine's case
GetHuman: ~Josephine - can you tell our other Boost Mobile customers when your case took place?
~Josephine: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Josephine a list of common Boost Mobile problems)
~Josephine: "Lost or Broken Phone" was why I was trying to call.
~Josephine's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Josephine: No live representative for customer service.*It took nearly * hrs. for me to speak to a Rep and he could not help me. I need to add a hot spot transmitter added to my cell phone for my Galaxy * tablet. The estimated quote was $***.** for the daily hotspot plus my monthly payment of $**.** totalling $***.**.**Due to the cost for me to upgrade my service I have no other alternative but to close my boost mobile account. **With deep regrets*Josephine Jackson
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Josephine: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Josephine: I'd give them a one out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Josephine: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Josephine: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Josephine taken from his Boost Mobile customer service problem that occurred on November 15th, 2017.