To port out of Boost Mobile, I needed to get th...
A Boost Mobile customer review by GetHuman user ~Life is Good from November 17th, 2017
Background on ~Life is Good's case
GetHuman: ~Life is Good - can you tell our other Boost Mobile customers when your case took place?
~Life is Good: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Life is Good a list of common Boost Mobile problems)
~Life is Good: "Transfer Service" was why I was trying to call.
~Life is Good's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Life is Good: To port out of Boost Mobile, I needed to get the account number which is not available unless the customer calls support.**I was transferred *x (so, I spoke to * person). The last rep was from retention. I got the account numbers for both my accounts but it took a good **-** minutes for this seemingly very simple task
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Life is Good: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Life is Good: I'd give them a two out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Life is Good: For that I would say one out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Life is Good: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Life is Good taken from his Boost Mobile customer service problem that occurred on November 12th, 2017.