Bradford Exchange: I ORDERED A BRACELET FOR MY WIFE FOR X-MAS. I C...
A Bradford Exchange customer review by GetHuman user ~STEVE from November 25th, 2017
Background on ~STEVE's case
GetHuman: ~STEVE - can you tell our other Bradford Exchange customers when your case took place?
~STEVE: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~STEVE a list of common Bradford Exchange problems)
~STEVE: "Warranty claim" was why I was trying to call.
~STEVE's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~STEVE: I ORDERED A BRACELET FOR MY WIFE FOR X-MAS. I CONTACTED THE ONLINE HELP CENTER AND WAS TOLD THAT IT WOULD SHIP FEB *. THE MAIN REASON I PURCHASED THIS WAS BECAUSE IT ADVERTISED AS BEING DELIVERED BY ***** THE ORDER CONFIRMATION ALSO STATES ***** DELIVERY. MY CREDIT CARD WAS CHARGED IN FULL. I CANT GET A RESPONSE TO MY E-MAILS OR GET ANYONE TO ANSWER THE CUSTOMER SERVICE PHONE NUMBER. WHAT IS MY NEXT STEP? X-MAS IS * WEEK AWAY. TERRIBLE SERVICE
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~STEVE: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~STEVE: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~STEVE: For that I would say four out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~STEVE: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~STEVE taken from his Bradford Exchange customer service problem that occurred on November 19th, 2017.