Bradford Exchange: I did not receive an answer from either phone n...
A Bradford Exchange customer review by GetHuman user ~meandchance from November 19th, 2017
Background on ~meandchance's case
GetHuman: ~meandchance - can you tell our other Bradford Exchange customers when your case took place?
~meandchance: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~meandchance a list of common Bradford Exchange problems)
~meandchance: "Returns" was why I was trying to call.
~meandchance's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~meandchance: I did not receive an answer from either phone number. *I called both numbers and NEITHER one was FASTER than the other. *I am REALLY UPSET THAT I HAVE TO WAIT THAT LONG FOR SOMEONE TO EVEN THOUGHT NO ONE ANSWERED.*THIS IS WORSE THAN CALLING AN INSURANCE COMPANY :(**Just my experience on a Thursday Morning.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~meandchance: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~meandchance: I'd give them a four out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~meandchance: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~meandchance: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~meandchance taken from his Bradford Exchange customer service problem that occurred on November 16th, 2017.