Bradford Exchange: I ordered a personalized ring with the names Sa...
A Bradford Exchange customer review by GetHuman user ~Sam and Deanna from November 17th, 2017
Background on ~Sam and Deanna's case
GetHuman: ~Sam and Deanna - can you tell our other Bradford Exchange customers when your case took place?
~Sam and Deanna: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam and Deanna a list of common Bradford Exchange problems)
~Sam and Deanna: "Make a purchase" was why I was trying to call.
~Sam and Deanna's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam and Deanna: I ordered a personalized ring with the names Sam and Deanna. The ring was received clearly with the names Pam and Deanna. I spoke with customer service and they stated no problem we will get a corrected ring out to you. The second ring also had Pam and Deanna. I spoke with a supervisor that stated both rings were correct. It is just the font they use. I told them it clearly states Pam and not Sam and I will be returning BOTH rings for a refund. NOT HAPPY
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~Sam and Deanna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam and Deanna: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~Sam and Deanna: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~Sam and Deanna: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam and Deanna taken from his Bradford Exchange customer service problem that occurred on November 9th, 2017.