Bradford Exchange: I ordered the Thomas kinkadebradford Easter tre...
A Bradford Exchange customer review by GetHuman user ~Chelle0874 from November 16th, 2017
Background on ~Chelle0874's case
GetHuman: ~Chelle0874 - can you tell our other Bradford Exchange customers when your case took place?
~Chelle0874: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Chelle0874 a list of common Bradford Exchange problems)
~Chelle0874: "Change order" was why I was trying to call.
~Chelle0874's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chelle0874: I ordered the Thomas kinkadebradford Easter tree back in February and sent in a payment. I sent in a second payment after I received a letter stating that they had not received my payment. Now April, I called to find out what is going on and they tell me it is back ordered and have no idea when they will have more. I was never notified and they have both payments on file. I will not order from them again.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~Chelle0874: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chelle0874: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~Chelle0874: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~Chelle0874: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chelle0874 taken from his Bradford Exchange customer service problem that occurred on November 12th, 2017.