Bradford Exchange: Way too many options to resolve my issue....all...
A Bradford Exchange customer review by GetHuman user ~Francis Fillius from November 25th, 2017
Background on ~Francis Fillius's case
GetHuman: ~Francis Fillius - can you tell our other Bradford Exchange customers when your case took place?
~Francis Fillius: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Francis Fillius a list of common Bradford Exchange problems)
~Francis Fillius: "Update Account Info" was why I was trying to call.
~Francis Fillius's review of Bradford Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Francis Fillius: Way too many options to resolve my issue....all I like as a paying customer is to talk to a repensentive ...., after spending minutes pushing options to finally speak with a live individual I was on hold for ** minutes
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~Francis Fillius: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Francis Fillius: I'd give them a five out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~Francis Fillius: For that I would say five out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~Francis Fillius: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Francis Fillius taken from his Bradford Exchange customer service problem that occurred on November 24th, 2017.