Bradford Exchange: waited ** minutes no one answered on order...

A Bradford Exchange customer review by GetHuman user ~matt gurley from November 25th, 2017

Background on ~matt gurley's case

GetHuman: ~matt gurley - can you tell our other Bradford Exchange customers when your case took place?
~matt gurley: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Bradford Exchange, and if so, how?
~matt gurley: I used the 866-503-9057 number I found for on the GetHuman Bradford Exchange customer phone number page I was on: Bradford Exchange Customer Service Phone Number
GetHuman: And which of these common Bradford Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~matt gurley a list of common Bradford Exchange problems)
~matt gurley: "Cancel order" was why I was trying to call.

~matt gurley's review of Bradford Exchange customer service

GetHuman: So how would you sum up your experience for GetHuman's Bradford Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~matt gurley: waited ** minutes no one answered on order ********** nurse's diamond pendant promised to be delivered before christmas after i tracked it. It won't be delivered until after christmas I proably will not use your services again your customer sevice since they never answered ***** and so does your company. Matt Gurley ***-***-****.
GetHuman: Let's quantify your experience contacting Bradford Exchange. On a scale of 1 to 5, how easy is it go get help on a Bradford Exchange problem?
~matt gurley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~matt gurley: I'd give them a three out of five on communication.
GetHuman: And what about Bradford Exchange's ability to quickly and effectively address your problem?
~matt gurley: For that I would say four out of five.
GetHuman: And finally- any advice for other Bradford Exchange customers?
~matt gurley: Call them early in the day or late. Don't forget any personal or account information you might need for Bradford Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~matt gurley taken from his Bradford Exchange customer service problem that occurred on November 16th, 2017.

Bradford Exchange

3.73 of 5 stars | 325 reviews

~matt gurley's Bradford Exchange Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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