Briggs & Stratton: I think it had to be probably the worst automat...
A Briggs & Stratton customer review by GetHuman user ~JC from November 8th, 2017
Background on ~JC's case
GetHuman: ~JC - can you tell our other Briggs & Stratton customers when your case took place?
~JC: Yeah. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Briggs & Stratton, and if so, how?
GetHuman: And which of these common Briggs & Stratton customer issues best describes the reason you wanted to talk to them?
(Shows ~JC a list of common Briggs & Stratton problems)
~JC: "Technical support" was why I was trying to contact.
~JC's review of Briggs & Stratton customer service
GetHuman: So how would you sum up your experience for GetHuman's Briggs & Stratton customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JC: I think it had to be probably the worst automated system I have ever encountered. Long wait. When I finally got a human I was helped , got what I needed. Person was pleasant.
GetHuman: Let's quantify your experience contacting Briggs & Stratton. On a scale of 1 to 5, how easy is it go get help on a Briggs & Stratton problem?
~JC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JC: I'd give them a two out of five on communication.
GetHuman: And what about Briggs & Stratton's ability to quickly and effectively address your problem?
~JC: For that I would say one out of five.
GetHuman: And finally- any advice for other Briggs & Stratton customers?
~JC: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Briggs & Stratton to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JC taken from his Briggs & Stratton customer service problem that occurred on November 2nd, 2017.