British Airways: Need to cancel a flight, they will only allow o...
A British Airways customer review by GetHuman user ~regular travler from November 20th, 2017
Background on ~regular travler's case
GetHuman: ~regular travler - can you tell our other British Airways customers when your case took place?
~regular travler: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to British Airways, and if so, how?
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~regular travler a list of common British Airways problems)
~regular travler: "Change flight" was why I was trying to call.
~regular travler's review of British Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~regular travler: Need to cancel a flight, they will only allow over phone, have been trying for two weeks, always "extremly high volume" ** mintues, hour, once said ** minutes but can't wait that long, have been trying for two weeks.
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~regular travler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~regular travler: I'd give them a three out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~regular travler: For that I would say two out of five.
GetHuman: And finally- any advice for other British Airways customers?
~regular travler: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~regular travler taken from his British Airways customer service problem that occurred on November 13th, 2017.