British Airways: Was under the inpression I was booked for a BA...
A British Airways customer review by GetHuman user ~Disgusted from November 14th, 2017
Background on ~Disgusted's case
GetHuman: ~Disgusted - can you tell our other British Airways customers when your case took place?
~Disgusted: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to British Airways, and if so, how?
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted a list of common British Airways problems)
~Disgusted: "Make a booking" was why I was trying to call.
~Disgusted's review of British Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted: Was under the inpression I was booked for a BA flight. The print out and flight number and every where else said British Airways to find out that the flight is American Airlines---indicated in one place in tiny print. Did not want to fly this airline would have complained sooner had I known.*British Airlines should have indicated in bold letters and throughout the print out the flight is American. This is not Customer Service but duplistic. Manager? was of no help other than to offer a $*,***.** upgrade and was condecending.*In addition there were long pauses between CS person and the Manager, further delay tactic. This all needs to be further addressed by upper management.
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~Disgusted: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted: I'd give them a four out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~Disgusted: For that I would say one out of five.
GetHuman: And finally- any advice for other British Airways customers?
~Disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted taken from his British Airways customer service problem that occurred on November 11th, 2017.