British Airways: purchased * business class tickets for this sum...
A British Airways customer review by GetHuman user ~never again from November 21st, 2017
Background on ~never again's case
GetHuman: ~never again - can you tell our other British Airways customers when your case took place?
~never again: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to British Airways, and if so, how?
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~never again a list of common British Airways problems)
~never again: "Flight delayed" was why I was trying to call.
~never again's review of British Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~never again: purchased * business class tickets for this summer,keep getting same request to call back on one pass. Wait for *** hour* get a non english speaking hang up
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~never again: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~never again: I'd give them a five out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~never again: For that I would say three out of five.
GetHuman: And finally- any advice for other British Airways customers?
~never again: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~never again taken from his British Airways customer service problem that occurred on November 12th, 2017.