British Telecom: Engineer Dave Smith Engieers Ref ********* job...
A British Telecom customer review by GetHuman user ~Lynn Atherton from October 29th, 2017
Background on ~Lynn Atherton's case
GetHuman: ~Lynn Atherton - can you tell our other British Telecom customers when your case took place?
~Lynn Atherton: Yes. It was afternoon, on October 19th.
GetHuman: Did you reach out to British Telecom, and if so, how?
GetHuman: And which of these common British Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynn Atherton a list of common British Telecom problems)
~Lynn Atherton: "None of those really matches why I wanted to call British Telecom that day." was why I was trying to call.
~Lynn Atherton's review of British Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's British Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynn Atherton: Engineer Dave Smith Engieers Ref ********* job ref MP****** excellent sevice solved all the problems quickly Thanks L.M.Atherton
GetHuman: Let's quantify your experience contacting British Telecom. On a scale of 1 to 5, how easy is it go get help on a British Telecom problem?
~Lynn Atherton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynn Atherton: I'd give them a two out of five on communication.
GetHuman: And what about British Telecom's ability to quickly and effectively address your problem?
~Lynn Atherton: For that I would say one out of five.
GetHuman: And finally- any advice for other British Telecom customers?
~Lynn Atherton: Call them early in the day or late. Don't forget any personal or account information you might need for British Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynn Atherton taken from his British Telecom customer service problem that occurred on October 19th, 2017.