Burger King: We had a very bad experience at a restaurant in...
A Burger King customer review by GetHuman user ~lacey from November 20th, 2017
Background on ~lacey's case
GetHuman: ~lacey - can you tell our other Burger King customers when your case took place?
~lacey: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to Burger King, and if so, how?
GetHuman: And which of these common Burger King customer issues best describes the reason you wanted to talk to them?
(Shows ~lacey a list of common Burger King problems)
~lacey: "Delivery problem" was why I was trying to call.
~lacey's review of Burger King customer service
GetHuman: So how would you sum up your experience for GetHuman's Burger King customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lacey: We had a very bad experience at a restaurant in Illinois. We called their location, but they didn't answer at first. We called again right away and waited another * minutes to talk to someone. The woman was rude and said she'd replace the meal, then hung up abruptly. My fiance had needed to ask her another question, but she was already gone, no goodbye. Not even a 'f' off. I called this number and she gave me the guest relations number. Almost no wait and very polite.
GetHuman: Let's quantify your experience contacting Burger King. On a scale of 1 to 5, how easy is it go get help on a Burger King problem?
~lacey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lacey: I'd give them a four out of five on communication.
GetHuman: And what about Burger King's ability to quickly and effectively address your problem?
~lacey: For that I would say one out of five.
GetHuman: And finally- any advice for other Burger King customers?
~lacey: Call them early in the day or late. Don't forget any personal or account information you might need for Burger King to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lacey taken from his Burger King customer service problem that occurred on November 12th, 2017.