California Department of Motor Vehicles (DMV/RMV): I have worked in Customer Support for several y...
A California Department of Motor Vehicles (DMV/RMV) customer review by GetHuman user ~Appalling neglect from November 20th, 2017
Background on ~Appalling neglect's case
GetHuman: ~Appalling neglect - can you tell our other California Department of Motor Vehicles (DMV/RMV) customers when your case took place?
~Appalling neglect: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to California Department of Motor Vehicles (DMV/RMV), and if so, how?
GetHuman: And which of these common California Department of Motor Vehicles (DMV/RMV) customer issues best describes the reason you wanted to talk to them?
(Shows ~Appalling neglect a list of common California Department of Motor Vehicles (DMV/RMV) problems)
~Appalling neglect: "DUI" was why I was trying to call.
~Appalling neglect's review of California Department of Motor Vehicles (DMV/RMV) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Department of Motor Vehicles (DMV/RMV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Appalling neglect: I have worked in Customer Support for several years, and this was a truly appalling experience. First time I called in t around **am, I got a recorded msg saying that they were experiencing unusually high volumes. There was no option to get a call back, no option to hold, just a msg saying that they won't be offering any help or service at this time. second time I called back around **. I was put on hold for around ** minutes, then I was connected, and instantly hung up on. I could hear the phone connection go through, and instantly disconnect. I've worked in call centers long enough to know what this sound means. This was no accident, I was intentionally hung up on without one word spoken to me.**Third time I called in, around **:**, the exact same thing happened. Waited for around *** minutes, then I hear the connection, then an immediate disconnection. Hung up on again. Honestly, this is absolutely unacceptable. I don't work in Customer Support over ** hours a week just to spend my
GetHuman: Let's quantify your experience contacting California Department of Motor Vehicles (DMV/RMV). On a scale of 1 to 5, how easy is it go get help on a California Department of Motor Vehicles (DMV/RMV) problem?
~Appalling neglect: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Appalling neglect: I'd give them a five out of five on communication.
GetHuman: And what about California Department of Motor Vehicles (DMV/RMV)'s ability to quickly and effectively address your problem?
~Appalling neglect: For that I would say four out of five.
GetHuman: And finally- any advice for other California Department of Motor Vehicles (DMV/RMV) customers?
~Appalling neglect: Call them early in the day or late. Don't forget any personal or account information you might need for California Department of Motor Vehicles (DMV/RMV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Appalling neglect taken from his California Department of Motor Vehicles (DMV/RMV) customer service problem that occurred on November 14th, 2017.