California Employment Development Department (EDD): The initial answering operator just asked me fo...
A California Employment Development Department (EDD) customer review by GetHuman user ~YoungDoc1ous from November 21st, 2017
Background on ~YoungDoc1ous's case
GetHuman: ~YoungDoc1ous - can you tell our other California Employment Development Department (EDD) customers when your case took place?
~YoungDoc1ous: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to California Employment Development Department (EDD), and if so, how?
GetHuman: And which of these common California Employment Development Department (EDD) customer issues best describes the reason you wanted to talk to them?
(Shows ~YoungDoc1ous a list of common California Employment Development Department (EDD) problems)
~YoungDoc1ous: "File application" was why I was trying to call.
~YoungDoc1ous's review of California Employment Development Department (EDD) customer service
GetHuman: So how would you sum up your experience for GetHuman's California Employment Development Department (EDD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~YoungDoc1ous: The initial answering operator just asked me for my SS* and rerouted my call apparently. Very brief communication but I would not consider her rude. The following operator was direct and informative, specific and patient. I got some bad news but the fact that the operator didn't forget that her job is in "service sector" made the bad news more easy to accept-
GetHuman: Let's quantify your experience contacting California Employment Development Department (EDD). On a scale of 1 to 5, how easy is it go get help on a California Employment Development Department (EDD) problem?
~YoungDoc1ous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~YoungDoc1ous: I'd give them a two out of five on communication.
GetHuman: And what about California Employment Development Department (EDD)'s ability to quickly and effectively address your problem?
~YoungDoc1ous: For that I would say five out of five.
GetHuman: And finally- any advice for other California Employment Development Department (EDD) customers?
~YoungDoc1ous: Call them early in the day or late. Don't forget any personal or account information you might need for California Employment Development Department (EDD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~YoungDoc1ous taken from his California Employment Development Department (EDD) customer service problem that occurred on November 17th, 2017.