California Franchise Tax Board: Absolutely useless. Guy told me it's policy to...
A California Franchise Tax Board customer review by GetHuman user ~Barbara from November 27th, 2017
Background on ~Barbara's case
GetHuman: ~Barbara - can you tell our other California Franchise Tax Board customers when your case took place?
~Barbara: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to California Franchise Tax Board, and if so, how?
GetHuman: And which of these common California Franchise Tax Board customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara a list of common California Franchise Tax Board problems)
~Barbara: "Ask For Tax Help" was why I was trying to call.
~Barbara's review of California Franchise Tax Board customer service
GetHuman: So how would you sum up your experience for GetHuman's California Franchise Tax Board customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara: Absolutely useless. Guy told me it's policy to communicate via secure email. I did write that email after receiving instructions. Never even got an answer from him. What the **** do we pay them for?!?!
GetHuman: Let's quantify your experience contacting California Franchise Tax Board. On a scale of 1 to 5, how easy is it go get help on a California Franchise Tax Board problem?
~Barbara: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara: I'd give them a five out of five on communication.
GetHuman: And what about California Franchise Tax Board's ability to quickly and effectively address your problem?
~Barbara: For that I would say five out of five.
GetHuman: And finally- any advice for other California Franchise Tax Board customers?
~Barbara: Call them early in the day or late. Don't forget any personal or account information you might need for California Franchise Tax Board to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara taken from his California Franchise Tax Board customer service problem that occurred on November 22nd, 2017.