Canon USA: Canon was very prompt and responsive. Sent cam...
A Canon USA customer review by GetHuman user GetHuman-303690 from October 28th, 2017
Background on GetHuman-303690's case
GetHuman: GetHuman-303690 - can you tell our other Canon USA customers when your case took place?
GetHuman-303690: Yes I can. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Canon USA, and if so, how?
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-303690 a list of common Canon USA problems)
GetHuman-303690: "Complaint" was why I was trying to call.
GetHuman-303690's review of Canon USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-303690: Canon was very prompt and responsive. Sent camera in and it was returned, repaired, less than a week later.
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
GetHuman-303690: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-303690: I'd give them a one out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
GetHuman-303690: For that I would say five out of five.
GetHuman: And finally- any advice for other Canon USA customers?
GetHuman-303690: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-303690 taken from his Canon USA customer service problem that occurred on October 21st, 2017.