Canon USA: I have a digital phone at home. Canon rejects p...
A Canon USA customer review by GetHuman user ~John Terato from November 6th, 2017
Background on ~John Terato's case
GetHuman: ~John Terato - can you tell our other Canon USA customers when your case took place?
~John Terato: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to Canon USA, and if so, how?
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows ~John Terato a list of common Canon USA problems)
~John Terato: "Repairs" was why I was trying to call.
~John Terato's review of Canon USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Terato: I have a digital phone at home. Canon rejects phone calls from it with a message "cannot be called from your area"!!!! horrible. I had to call them from cell phone and lose my precious calling minutes on a long HOLD. Horrible.
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
~John Terato: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Terato: I'd give them a one out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
~John Terato: For that I would say five out of five.
GetHuman: And finally- any advice for other Canon USA customers?
~John Terato: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Terato taken from his Canon USA customer service problem that occurred on November 5th, 2017.