Capital One Auto Finance: I need to talk to live person on the phon...
A Capital One Auto Finance customer review by GetHuman user GetHuman-76412 from November 22nd, 2017
Background on GetHuman-76412's case
GetHuman: GetHuman-76412 - can you tell our other Capital One Auto Finance customers when your case took place?
GetHuman-76412: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76412 a list of common Capital One Auto Finance problems)
GetHuman-76412: "Extension on Payment" was why I was trying to call.
GetHuman-76412's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76412: I need to talk to live person on the phone. I have been on the phone to try to *talk with some one about an error on my bill for more than **minutes and get one to talk with. will someone please call me at * *** *** *** ****. Delora Cornelius
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
GetHuman-76412: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76412: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
GetHuman-76412: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
GetHuman-76412: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76412 taken from his Capital One Auto Finance customer service problem that occurred on November 14th, 2017.