Capital One Auto Finance: My call was to obtain a complete paid off lette...

A Capital One Auto Finance customer review by GetHuman user ~Lawerance Beasley from November 14th, 2017

Background on ~Lawerance Beasley's case

GetHuman: ~Lawerance Beasley - can you tell our other Capital One Auto Finance customers when your case took place?
~Lawerance Beasley: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
~Lawerance Beasley: I used the 877-817-7861 number I found for on the GetHuman Capital One Auto Finance customer phone number page I was on: Capital One Auto Finance Customer Service Phone Number
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Lawerance Beasley a list of common Capital One Auto Finance problems)
~Lawerance Beasley: "Disputes" was why I was trying to call.

~Lawerance Beasley's review of Capital One Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lawerance Beasley: My call was to obtain a complete paid off letter for the auto dealer necessary to cancel my gap insurance. My problem was solved promptly and professionally. I was impressed very much. Excellent customer service. Thanks.
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~Lawerance Beasley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lawerance Beasley: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~Lawerance Beasley: For that I would say one out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~Lawerance Beasley: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lawerance Beasley taken from his Capital One Auto Finance customer service problem that occurred on November 12th, 2017.

Capital One Auto Finance

3.29 of 5 stars | 108 reviews

~Lawerance Beasley's Capital One Auto Finance Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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