Capital One Auto Finance: representative helped me right away...my car ne...
A Capital One Auto Finance customer review by GetHuman user GetHuman-352958 from November 4th, 2017
Background on GetHuman-352958's case
GetHuman: GetHuman-352958 - can you tell our other Capital One Auto Finance customers when your case took place?
GetHuman-352958: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-352958 a list of common Capital One Auto Finance problems)
GetHuman-352958: "Extension on Payment" was why I was trying to call.
GetHuman-352958's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-352958: representative helped me right away...my car needs repairs,,,glad i called in to let them know my payment would be late.
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
GetHuman-352958: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-352958: I'd give them a one out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
GetHuman-352958: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
GetHuman-352958: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-352958 taken from his Capital One Auto Finance customer service problem that occurred on October 25th, 2017.