Captain D's: We were misled by the picture of our food, the...
A Captain D's customer review by GetHuman user ~hondamom52 from November 18th, 2017
Background on ~hondamom52's case
GetHuman: ~hondamom52 - can you tell our other Captain D's customers when your case took place?
~hondamom52: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Captain D's, and if so, how?
GetHuman: And which of these common Captain D's customer issues best describes the reason you wanted to talk to them?
(Shows ~hondamom52 a list of common Captain D's problems)
~hondamom52: "Delivery problem" was why I was trying to call.
~hondamom52's review of Captain D's customer service
GetHuman: So how would you sum up your experience for GetHuman's Captain D's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hondamom52: We were misled by the picture of our food, the picture showed * items when order was complete we were charged for the * side order. So the advertising should say side orders extra. False advertising. Not that we couldn't pay for our food we don't need hidden charges. There r laws against this. Mamie Miller **********.
GetHuman: Let's quantify your experience contacting Captain D's. On a scale of 1 to 5, how easy is it go get help on a Captain D's problem?
~hondamom52: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hondamom52: I'd give them a five out of five on communication.
GetHuman: And what about Captain D's's ability to quickly and effectively address your problem?
~hondamom52: For that I would say two out of five.
GetHuman: And finally- any advice for other Captain D's customers?
~hondamom52: Call them early in the day or late. Don't forget any personal or account information you might need for Captain D's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hondamom52 taken from his Captain D's customer service problem that occurred on November 15th, 2017.