CarFax: After you are asked to press *,*, etc. press...
A CarFax customer review by GetHuman user GetHuman-437891 from November 16th, 2017
Background on GetHuman-437891's case
GetHuman: GetHuman-437891 - can you tell our other CarFax customers when your case took place?
GetHuman-437891: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437891 a list of common CarFax problems)
GetHuman-437891: "Dispute a Report" was why I was trying to contact.
GetHuman-437891's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437891: After you are asked to press *,*, etc. press "*" and when the options begin to replay again, hit "*" again. keep doing this and you will get to an actual operator. Of course after that, good luck!
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
GetHuman-437891: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437891: I'd give them a one out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
GetHuman-437891: For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
GetHuman-437891: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437891 taken from his CarFax customer service problem that occurred on November 13th, 2017.