Casual Male: I tried to return a gift sweater to our local...
A Casual Male customer review by GetHuman user ~tednsuzy from November 3rd, 2017
Background on ~tednsuzy's case
GetHuman: ~tednsuzy - can you tell our other Casual Male customers when your case took place?
~tednsuzy: Yeah. It was late at night, on October 31st.
GetHuman: Did you reach out to Casual Male, and if so, how?
GetHuman: And which of these common Casual Male customer issues best describes the reason you wanted to talk to them?
(Shows ~tednsuzy a list of common Casual Male problems)
~tednsuzy: "Make a purchase" was why I was trying to call.
~tednsuzy's review of Casual Male customer service
GetHuman: So how would you sum up your experience for GetHuman's Casual Male customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tednsuzy: I tried to return a gift sweater to our local Casual Male with the receipt but not with the credit card it was purchased with. My son has gone back to Alaska and took his card with him. I am currently on the phone with assistance for the website purchases but the gentleman is asking for help with my local issue. Very helpful. District manager (Albany, NY) will be calling me today or tomorrow with a resolution, aka: refund. It better be so.
GetHuman: Let's quantify your experience contacting Casual Male. On a scale of 1 to 5, how easy is it go get help on a Casual Male problem?
~tednsuzy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tednsuzy: I'd give them a five out of five on communication.
GetHuman: And what about Casual Male's ability to quickly and effectively address your problem?
~tednsuzy: For that I would say two out of five.
GetHuman: And finally- any advice for other Casual Male customers?
~tednsuzy: Call them early in the day or late. Don't forget any personal or account information you might need for Casual Male to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tednsuzy taken from his Casual Male customer service problem that occurred on October 31st, 2017.
Casual Male
4.00 of 5 stars | 4 reviews
~tednsuzy's Casual Male Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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