Cato Corp: I drove one hour to shop at a Cato store. I did...
A Cato Corp customer review by GetHuman user GetHuman-273033 from November 19th, 2017
Background on GetHuman-273033's case
GetHuman: GetHuman-273033 - can you tell our other Cato Corp customers when your case took place?
GetHuman-273033: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Cato Corp, and if so, how?
GetHuman: And which of these common Cato Corp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-273033 a list of common Cato Corp problems)
GetHuman-273033: "Make a purchase" was why I was trying to call.
GetHuman-273033's review of Cato Corp customer service
GetHuman: So how would you sum up your experience for GetHuman's Cato Corp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-273033: I drove one hour to shop at a Cato store. I did my homework weeks before I took the drive. Store opened at ** am on Saturdays. Well sure enough a sign was posted in the window displaying that they opened at ** am. Well after waiting ** minutes in front of the store I called the Corporate Office, but didn't get much help. I was transferred to the Billing Department.
GetHuman: Let's quantify your experience contacting Cato Corp. On a scale of 1 to 5, how easy is it go get help on a Cato Corp problem?
GetHuman-273033: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-273033: I'd give them a two out of five on communication.
GetHuman: And what about Cato Corp's ability to quickly and effectively address your problem?
GetHuman-273033: For that I would say one out of five.
GetHuman: And finally- any advice for other Cato Corp customers?
GetHuman-273033: Call them early in the day or late. Don't forget any personal or account information you might need for Cato Corp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-273033 taken from his Cato Corp customer service problem that occurred on November 13th, 2017.